TravelPerk | European Business Travel News

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Key information

Companies using the tool Thousands of customers worldwide, from SMEs to large enterprises, in all sectors and on all continents
Number of users/seats Not disclosed
Number of reservations processed annually Not disclosed
Total volume of transactions per year Not disclosed
Update frequency
Constantly updated
type of company Online travel management platform
Main markets Global

Price model

Set-up costs No
Permanent fixed costs No
Transaction fees Package per booking

Contents

Air TravelPerk offers GDS content via Amadeus; it doesn’t connect directly to any airlines, but it does get NDC content and low-cost carriers through two aggregator partners. TravelPerk is vendor independent and its goal is to bring more content and more value to market with this approach.
Accommodation Hotel and other accommodation content is sourced from Amadeus’ GDS as well as Expedia, Booking.com and a number of bed banks.
Rail Several aggregators in Europe; Amtrak in the United States. With the acquisition of Click Travel, TravelPerk is exploring new options.
Auto Large selection of corporate car rental providers including Sixt, Hertz, Avis, EuropeCar. All content via Amadeus GDS.
NDC and other direct connections In partnership with Lufthansa Group Airlines.

Key personnel

Chief Executive Officer Avi Meir
Commercial director JC Taunay-Bucalo
Financial director Huw Slater
Product and Technology Director Ross McNairn
Vice President of Sales EMEA Olivier Nairey

What the company says

TravelPerk markets its product as “the world’s leading business travel management platform.” The company prides itself on offering extensive multi-source content “in air, rail, car rental and accommodation”. It promotes human-centric “seven-star customer service,” so you can get help from a real person — not a bot — when it matters. The company is promoting its FlexiPerk product, which allows customers to cancel bookings up to just two hours before departure and receive a refund of the majority of the cost of the trip. It offers a carbon offset program, GreenPerk, and recently launched an event management platform TravelPerk Events. Regarding the company’s most important innovation of 2021, TravelPerk executives highlighted TravelPerk Events. “The past two years have shown that the meetings that matter happen in person,” they said. “We created Events to meet this need in an era of hybrid working, by providing a platform through which companies can organize and manage corporate events, including sales launches, relocations and parties. seasonal businesses.”

What buyers are saying

One shopper said the best feature of TravelPerk was “the ability to cancel any trip and get an 80% refund on my canceled trip,” while another liked the wide range of accommodations available through the tool. The tool earned high marks from buyers for air, accommodation, and rail content, and buyers were mostly happy with account management and support. On the negative side, a US-based buyer said the tool and customer support weren’t as effective in North America and other markets as they were in Europe. In Europe, a buyer said the tool suffered from slow integration with rail provider content. Another said an online tool could “never replace human contact”.

What the consultants say

A consultant called the tool “pure SMB play,” but also highlighted the importance of TravelPerk as an option in this market segment, which demands simple tools, access to discounts, and a net under their business travelers in terms of disruption support or otherwise. complications. Regarding the money-back guarantee strategy, one consultant said that TravelPerk “chooses to charge a little more on the fee and take a hit if they have to refund.” Consultants complimented the user experience in the technology itself and praised TravelPerk for its good coverage in Europe, but couldn’t say whether the tool had adequate stress testing in the US market. No TravelPerk was involved in the offerings, but that was likely based on the typical market segment this tool serves.

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